Refunds We offer easy returns and a money back guarantee. If you are not completely satisifed with your purchase you must first contact us at returns@Designer-Styles.com. Item(s) must be returned within 7 days of receipt for a refund (less shipping costs). If there is a product quality issue shipping costs will be refunded as well. Contact us at returns@Designer-Styles.com for complete details. HOLIDAY RETURNS: Items purchased between December 1, 2011 and December 31, 2011 may be returned by January 15, 2012. Returns & Exchanges If for any reason you are not satisfied with the Designer Styles item you received, you may return it for an exchange under the below conditions: - Return requests should be emailed to returns@Designer-Styles.com immediately after your order was delivered to you.
- Items should be returned in unused condition and original packaging.
- When no quality issue is involved, the return shipping fees would be at the expense of the client.
- When return is motivated by a quality issue, we would compensate the return shipping fees (according to our policy) and replace the defective item at our cost, providing that our return procedure has been followed. Returns and Exchanges for Quality Issues: For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a Return Merchandise Agreement (RMA), a RMA number and a shipping address to return the product we validated as defective. We would not accept returns of items that do not show on the RMA, and that we did not agree on. Return shipping fees would be at the charge of the client, although a compensation will be offered against those shipping costs. Items returned for defective reasons will be exchanged against the very same models. How to exchange/return products: 2. In this email, please provide the following information
a. Your full name and address
b. the Order Number
c. the date the order was received
d. the list of items to be exchanged (name and reference number)
e. The reason why you would like to return your Designer Styles item(s)
3. Upon receipt of your return request, our Customer Service Department will provide you with a RMA (Return Merchandise Agreement) and RMA number. This RMA number should be referred to for any further correspondence inherent to this return. 4. Upon receipt of this RMA, please ship back the items listed on the RMA to the indicated return address. 5. Please email us with a tracking number of your return. 6. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you. IMPORTANT As per our policy, and whatever the reason given by the client, we will process refunds to clients after the item(s) has/have been returned! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request. Should an order settled by credit card be canceled before its shipment, and if client requests a refund, we would do so. Returns should be shipped via courier at client expense, and a traceable Tracking Number should be provided to us. For quality related returns, we will compensate clients for return shipping fees. Please note that returned items are subject to final inspection before exchange will be processed. Allow 7 to 10 business days for an exchange to be processed. eLuxury Designs strives to perfection in all aspects of customer service, and we are positive you will be highly satisfied with the quality of our products and service. |
